Shipping policy

Production

All products are manufactured on demand.

Production time is typically 2–5 business days.

For personalized items, production begins only after design approval has been confirmed.

Production times may vary during high-demand periods.

 

Shipping Times

Estimated delivery times:

Germany & EU: 5-10 business

International: 7-21 business days

Delivery times are estimates and not guaranteed.

Delays may occur due to customs processing, peak seasons, or carrier disruptions.

 

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email including tracking information where available.

 

Customs & Import Charges

International shipments may be subject to customs duties, import taxes, or local handling fees.

These charges are the sole responsibility of the customer.

 

Incorrect Address

Customers are responsible for providing accurate shipping details.

We are not liable for lost shipments resulting from incorrect information provided at checkout.

If a package is returned due to incorrect address details, reshipping costs may apply.

 

Risk of Loss

For consumers within the EU, the risk of accidental loss passes upon delivery to the customer.

For business customers, risk transfers upon handover to the shipping provider.